Medianet Official Warranty Policy

Introduction

At Medianet, we are committed to providing quality products and reliable customer support. Please review our complete warranty policy below for details on coverage, claims, and requirements.

General Terms

Change in Terms

Medianet reserves the right to modify these terms and conditions at any time without prior notice.

01
Warranty Overview & Coverage

Warranty Type

Repair Warranty Only. Medianet reserves the right to repair or replace defective parts at its sole discretion. Any replaced parts become the property of Medianet.

Duration

100-Day Limited Warranty, starting strictly from the date mentioned on the official warranty sticker.

Claim Processing Time

Up to 7 working days from the day the product is received at the Medianet Official Service Center or Outlet.

03
Requirements for Warranty Claim

Mandatory Requirements to Claim Warranty

To ensure a smooth claim process, the following criteria must be met:

  • Original Box: The original product packaging is strictly mandatory.
  • Warranty Sticker: The sticker on the box must be intact, untampered, fully visible, and undamaged.
  • Serial Number (SN): The SN/Batch number on the product and box must be clear, readable, and perfectly matched.

Note: Warranty claims will be automatically rejected if the box is missing, or if the warranty sticker or serial numbers are damaged, altered, scratched, torn, or mismatched.

05
Shipping & Service Charges

Customers are responsible for safely sending the product to the Medianet facility.

1-Way Shipping Cost

The customer bears the courier charges for dispatching the product to Medianet.

Medianet is not responsible for transit loss or damage during return shipping from the customer.

02
Covered vs. Non-Covered Products

Products Covered Under Warranty

  • Earbuds, Headphones, Neckbands, Speakers & Soundbars
  • Power Banks, Smartwatches, Car Chargers, Microphones, OTG Adapters
  • Cell Phone Batteries, Wall Chargers
  • Cables (Specific models only)

Products NOT Covered Under Warranty

  • Wired Handsfree
  • Specific charging cables
  • Clip chargers
04
Key Terms & Exclusions

Accessories Excluded

Charging cables, ear tips, AUX cables, and other bundled accessories are not covered under warranty.

Physical & Cosmetic Exclusions

Warranty does not cover normal wear and tear, including scratches, dents, burnt marks, or color fading.

General Warranty Exclusions

Warranty will be completely void under the following conditions:

  • Physical or internal damage
  • Water or liquid exposure/damage
  • Unauthorized opening, tampering, or repair attempts
  • Misuse, mishandling, or improper electrical usage
  • Burned or overheated units
  • Normal degradation of battery performance/timing due to regular usage
  • Battery bloating (after the 100-day warranty period)
  • LCD / Display issues (after the 100-day warranty period)
06
Customer Support & Claim Submissions

Warranty Claim

To initiate a warranty claim or for any queries regarding warranty status, please contact our support team or send your product to the address below:

  • Service Center Address: Shop No: 25, Times Centre, Opposite Bilour Plaza, Main Saddar Peshawar KP Pakistan
  • WhatsApp / Helpline: +92 336 6366466
  • Email: support@medianetpk.com
  • Operating Hours: Mon - Sat: 09:00 AM - 6:00 PM